Frequently Asked Questions
How does Vélaire work?
Vélaire folds neatly into its vegan leather case, creating a compact accessory you can clip onto your keys or handbag. When you need extra space, simply unfold it into a full-size everyday bag.
Is it spacious enough for everyday use?
Yes. Measuring approximately 34 × 28 × 12 cm, Vélaire offers generous space for your everyday essentials, shopping, work, travel, and those unexpected extras.
Is it comfortable to carry?
Yes. Vélaire is designed to be lightweight and comfortable on the shoulder, making it easy to carry throughout the day.
How long does delivery take?
Orders are prepared the same day and typically arrive within 3–7 business days, depending on your location and courier serviceability.
Do you offer Cash on Delivery and free shipping?
Yes. Cash on Delivery (COD) is available for eligible locations, and we currently offer free nationwide shipping.
What if I'm not satisfied with my purchase?
Your purchase is covered by our 30-day return policy, subject to the conditions in our Refund Policy. If you receive an incorrect or damaged item, simply contact our customer care team and we'll assist you.




